Privacy Policy

Khem Hotels registered as Ranthambhore Wildlife Alliance Pvt Ltd and its affiliated entities (Khem Villas, Fateh’s Retreat, Wordsworth Lodge, Ram Villas, Fateh’s Café, Uttarayan Restaurant) (hereinafter referred to as “Khem Hotels”, “we”, “us”, or “our”), we are dedicated to offering exceptional services and experiences across our hotels and luxury residences in India. We deeply value your trust and are committed to ensuring the privacy and security of your personal information.

Understanding the importance of privacy to our guests, this Privacy Policy elucidates our practices concerning the personal information we gather when you engage with our hotels, restaurants, bars, spas, and other amenities, as well as our website, mobile applications, and other online platforms. We adhere to all applicable privacy and data protection laws to safeguard your personal data.

This policy outlines the purposes for which we collect your personal information, the entities with whom we may share it, and the measures we implement to ensure the security of your data. It also informs you about your rights concerning your personal information and provides guidance on how to contact us regarding our privacy practices.

Before using or accessing any of our products or services, we encourage you to read this Privacy Notice attentively.

1. DEFINITIONS

For the purpose of this Privacy Notice:

Data: Refers to personal information, including sensitive and special category data, as defined under relevant Data Protection Laws.
Cookies: Small files stored on your device when you interact with our website or mobile application.
Data Protection Laws: Refers to any prevailing laws pertaining to data processing.
Partners: Includes third parties with whom we have contractual agreements related to our business operations.
Service Providers: Entities offering services to Khem Hotels and receiving data as part of those services.
Khem Hotels: Refers to Ranthambhore Wildlife Alliance Pvt Ltd, a company incorporated in India, with its primary address at B-14/D, Adarsh Nagar, Govind Marg, Jaipur 302001
User or you: Represents the individual accessing our services, websites, or mobile applications.

2. DATA COLLECTION

At Khem Hotels, we collect various categories of data to fulfill our business obligations. This includes:

(a) Contact details: Name, email address, phone number, etc.

(b) Financial information: Payment details, transaction history, etc.

(d) Product and service details: Membership information, feedback, preferences, etc.

(e) Loyalty program details: Membership information, points, preferences, etc.

(f) Other information: Age, gender, nationality, occupation, etc.

3. DATA COLLECTION METHODS

We collect data through various means, including:

Directly from you when you provide it to us.
Automatically through cookies and similar technologies.
From third-party websites and platforms.
From other sources with your consent or as permitted by law.

4. DATA USAGE

Khem Hotels utilizes the collected data for:

Providing services and products.
Enhancing user experience.
Marketing and promotional activities.
Improving business operations.
Complying with legal obligations.

5. DATA SHARING

We may share your data with:

Partners for offering products or services.
Service Providers for performing specific tasks.
Other third parties as required by law or for business purposes.

6. DATA SECURITY

Khem Hotels implements robust security measures to protect your data from unauthorized access, alteration, or disclosure.

7. DATA RETENTION

We retain your data for as long as necessary to fulfill business purposes and comply with legal requirements.

8. USER RIGHTS

You have the right to access, rectify, or delete your data. For any queries or requests related to your data, please contact us.

9. CONTACT US

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us at info@khemhotels.com or +91 9414030262